Shipping policy

ARDENVEIL LLC SHIPPING, FULFILLMENT, AND DELIVERY POLICY
Last updated: August 25, 2026

Thank you for choosing ArdenVeil LLC (doing business as "ArdenVeil"). To uphold our commitment to fresh, clean, and premium organic lifestyle cosmetics, we utilize a specialized on-demand fulfillment pipeline. This ensures your products are custom-finished and fresh when shipped.

By placing an order on our Site or purchasing from us in person, you explicitly agree to the structural terms of this Shipping Policy.

SECTION 1 - ONLINE ORDERS & PRODUCTION TIMELINES
All online orders placed through our storefront are prepared and dispatched directly from our dedicated fulfillment and distribution facilities.
* Custom Production & Handcrafted Processing Time: To uphold our strict commitment to maximum ingredient freshness, our clean and organic lifestyle cosmetics are finalized and packaged on-demand. Please allow a standard baseline of two (2) business days for final label printing, container filling, and rigorous quality-assurance inspections at our facility before your order is handed over to the shipping carrier.
* Carrier Transit Times (Domestic U.S.): Once your custom item leaves our facility, standard shipping across the United States typically takes an additional 2 to 5 business days to arrive at your designated doorstep.
* Total Estimated Delivery Window: Please allow a realistic window of 5-8 business days from your initial order date for your delivery to arrive. These timelines are accurate commercial estimates, not legally binding structural guarantees.
* Tracking Notifications: As soon as the carrier registers your package, an automated confirmation email containing your direct tracking link will be delivered to you.

SECTION 2 - IN-PERSON TRANSACTIONS & ON-SITE FULFILLMENT (EVENTS & FAIRS)
ArdenVeil LLC frequently participates in regional live community events, pop-up markets, and county fairs. 
* Point-of-Sale (POS) Processing: For all face-to-face transactions, your credit card or payment method will be securely processed in real-time through our mobile Shopify POS terminal.
* On-Site Fulfillment: Upon successful payment confirmation at our event booth, your products will be handed directly to you on-site. 
* Delivery Complete: Because the merchandise is exchanged immediately in person, no shipping, courier tracking, or freight carrier tracking will be generated. The transaction is marked as fully completed and "delivered" at the physical moment of the hand-off. No shipping charges will apply to these in-person orders.

SECTION 3 - COURIER LIABILITY AND CARRIER TRANSIT RISK
Once an online order is prepared and handed over to a commercial postal carrier, the physical custody and risk of transit transfer entirely to the carrier.
* Lost or Stolen Packages: ArdenVeil LLC is not legally or financially liable for packages that are stolen out of mailboxes, lost by the carrier in transit, or delivered incorrectly by the courier to the wrong address.
* Claims Process: In the rare event that a package is lost or marked as "Delivered" but cannot be found, the customer must file a formal investigation claim directly with the specific postal carrier. ArdenVeil LLC will gladly provide any shipping logs, carrier receipts, or weight data required to support your carrier dispute.

SECTION 4 - INCORRECT CUSTOMER ADDRESS SUBMISSIONS
It is the sole responsibility of the customer to verify that their shipping address is completely accurate at the exact moment of online checkout. 
* If a package is returned to our fulfillment center or ArdenVeil LLC due to an invalid address, insufficient delivery details, or an uncollected courier package, the customer is financially responsible for paying the true secondary shipping costs to redirect or reship the merchandise.